Refund policy
*Return and Refund Policy*
Thank you for shopping with THE FIRE PLANT clothing! We strive to ensure 100% customer satisfaction with every purchase. Please review our Return and Refund Policy below to understand how we handle returns and refunds.
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*1. Returns*
We accept returns within 15 days from the date of delivery. To be eligible for a return, the item must be:
- Unworn, unwashed, and in its original condition.
- In the original packaging with all tags attached.
- Accompanied by the original receipt or proof of purchase.
*How to Initiate a Return:*
1. Contact our customer service team at brownbox24@gmail.com to request a return authorization.
2. Pack the item securely in its original packaging or a similar protective package.
3. Ship the item back to us at the address provided by our team.
Please note: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
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*2. Refunds*
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Your refund will be processed within 8 to 9 business days.
- The refund will be issued to the original payment method used for the purchase.
- Shipping costs are non-refundable unless the return is due to a defect or error on our part.
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*3. Exchanges*
If you need to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
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*4. Shipping and Damages*
- We take great care to pack all items securely to ensure they arrive in perfect condition.
- Once the product has been shipped, it is no longer our responsibility unless the customer does not receive the product.
- If you do not receive your order, please contact us immediately, and we will work with the shipping carrier to resolve the issue.
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*5. Contact Us*
If you have any questions about our Return and Refund Policy, please contact us at:
- Email: brownbox24@gmail.com
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We value your trust and are committed to providing you with the best shopping experience. Thank you for choosing THE FIRE PLANT clothing !